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CAPABILITIES AND MANAGEMENT SERVICES
Riverwood Retirement Management, inc. is uniquely equipped to provide a full range of administrative, management, consulting and support services - for residential, long-term and continuing care frailties nationwide.
Our broad spectrum of services and areas of expertise are included below:
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Development and coordination of facility continuum of care to include home health, resident nurse, assisted living and skilled nursing programs.
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Quarterly quality assurance audits of major departments including food service, nursing, activities/social services, environmental services and business office.
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Implementation and management of effective Medicare and Medicaid programs with maximum reimbursement.
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Registered dietician assessment and supervision of food service programs.
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Computerization of MDS and patient care planning.
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Implementation and ongoing maintenance of an effective census development program.
INFORMATION SERVICES
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Integrated accounting and departmental operations software systems.
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Food service management software system.
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Preventative maintenance and fixed asset management software programs.
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Implementation and training in use of systems.
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System upgrading and ongoing computer software support and training.
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Quarterly mini-cost reports to monitor Medicare program.
HUMAN RESOURCES
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Recruitment and search services for management and supervisory personnel.
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Compensation and benefits program development.
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Personnel policy development and ongoing regulatory compliance reviews.
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Continuing on-site orientation and training programs.
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Specialized management and development workshops for key department managers.
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Comprehensive risk management programs and worker's compensation audits.
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Employee group health insurance programs.
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Staff relation programs with regularly scheduled employee satisfaction surveys.
SALES/MARKETING MANAGEMENT
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Market feasibility studies including review of competition.
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In-depth market research including surveys and focus groups.
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Development of a comprehensive marketing plan.
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Sales office set-up and ongoing staff training and supervision.
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Computerized lead and sales tracking systems.
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Creation of promotional advertising and direct mail campaigns.
FINANCE/ACCOUNTING
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Comparative operational analysis utilizing extensive CCRC database.
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Long-range planning and budget preparation.
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Preparation of financial statements, statistical reports and budget variance analysis.
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Maximization of third-party reimbursement programs including preparation of Medicare cost reports.
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Assistance with preparation of debt restructuring plan.
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Specialized management performance reports tailored to individual needs of the facility.
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